Customer Services - FAQs

How do I get in contact with Loom Loft?

We have many ways to contact us depending on how urgent you need to speak to us;

What should I do if I am not happy with my order?

The first to do would be to call our Customer Services team.

We are here to help in any way we can; please call 01254 304070 and let's put things for you.

What time is the Customer Service phoneline manned?

Our Customer Services team can be contacted during the following hours on 01254 304070

  • Monday - Thursday 8am to 4pm
  • Friday 8am to 2.30pm

We understand that it may not be possible to reach us during these hours though; when this is the case please email us sales@loomloft.co.uk with your details and we will attempt to arrange a call back at a more convenient time for you.

Do you allow dogs in your stores?

Unfortunately we do not allow dogs in our stores with the exception of seeing-eye dogs.